Refund Policy

1. 7-Day Money-Back Guarantee

If you are not satisfied with the Data Analyst Masterclass, you may request a full refund before 11:59 PM IST on the seventh (7th) calendar day following successful payment, subject to the eligibility conditions in Section 2 and the exceptions in Section 5. To request a refund, reach out within the window described in Section 3.

2. Eligibility

To be eligible for a refund under this Policy:

• Your request must be made before 11:59 PM IST on the seventh (7th) calendar day following the original payment date, as recorded by our payment partner, Razorpay;
• The payment must have been made directly through the DataVix Platform;
• The request must be made by the same person/account that made the original purchase.

Eligibility remains subject to this Refund Policy in full, including the exceptions set out in Section 5.

3. How to Request a Refund

To request a refund, email us at rahul@datavix.in with:

• The email address used for your enrolment;
• Your payment/transaction reference (from your Razorpay receipt or confirmation email); and
• The subject line "Refund Request".

We will acknowledge your request within 2 business days.

Refund requests will only be accepted through the official email address specified in this Policy. Requests made through social media, WhatsApp, Instagram, or any other channel may not be treated as valid refund requests.

4. Refund Processing & Timeline

Once a refund request is approved, we initiate the refund through Razorpay to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refunded amount to reflect in your account or statement. Upon a refund being processed, your access to the course content and student dashboard will be revoked.

Refunds will only be issued to the original payment method used for the purchase. Refunds cannot be transferred to another account, UPI ID, bank account, or payment method.

We may request additional information to verify the identity of the purchaser before processing a refund. DataVix reserves the right to refuse a refund where false information or fraudulent documentation is provided in connection with the request.

Partial refunds, prorated refunds, credits, or exchanges are not available under this Policy unless expressly approved by DataVix in writing.

5. Exceptions & Non-Refundable Cases

The money-back guarantee does not apply, and we reserve the right to decline a refund, where:

• The refund request is made after 11:59 PM IST on the seventh (7th) calendar day following the original payment date;
• Your certificate of completion has already been issued (i.e. the course has been fully completed);
• We reasonably determine the account was used to download, record, or redistribute course content in violation of our Terms & Conditions;
• The account was suspended or terminated for breach of our Terms prior to the refund request;
• You have downloaded or accessed any downloadable resources, source code, templates, datasets, PDFs, workbooks, bonus materials, or other digital assets made available as part of the course after enrolling.

All promotional, discounted, sale, launch, festival, bundle, coupon, affiliate, and special-pricing purchases are final. By completing such a purchase, you acknowledge and agree that it is non-refundable and not covered by the 7-Day Money-Back Guarantee, except where required by applicable law.

DataVix reserves the right to refuse any refund request where we reasonably believe the request is fraudulent, abusive, made in bad faith, or intended to obtain course access without payment.

Only one refund may be granted per customer, email address, phone number, payment method, or account. Future purchases by the same customer may not be eligible for a refund under this Policy.

6. After the 7-Day Window

Refund requests made after the 7-day window are evaluated on a case-by-case basis at DataVix's sole discretion (for example, in cases of a verified technical failure that prevented you from accessing the course). Submitting a late request does not guarantee approval.

7. Failed or Duplicate Payments

If you were charged more than once for the same enrolment due to a technical or payment-gateway error, or if a payment was deducted from your account but enrolment was not completed, contact rahul@datavix.in with your transaction details. Verified duplicate or failed-but-debited payments are refunded in full, regardless of the 7-day window, as these are not subject to the eligibility conditions in Section 2.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or card issuer, so that we can resolve the issue quickly. Initiating a chargeback for a payment that does not meet the conditions of this Policy may result in suspension of your account pending resolution.

If a customer initiates a chargeback without first contacting DataVix, we reserve the right to suspend or permanently terminate the account and revoke course access. DataVix may provide payment records, login history, IP addresses, device information, course progress, video watch history, certificate records, download history, and other audit logs to the payment processor or issuing bank in response to the dispute.

9. Access Termination After a Refund

Upon approval of a refund, the customer's licence to access the course immediately terminates. Continued use, downloading, or sharing of any course material after a refund is prohibited and may result in further action, including legal action where applicable.

10. Final Decision

The decision of DataVix regarding refund eligibility shall be final, subject to applicable law.

11. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will govern your refund eligibility for that purchase. Changes will be posted on this page with a revised "Last updated" date.