Refund Policy

1. 7-Day Money-Back Guarantee

If you are not satisfied with the Data Analyst Masterclass for any reason, you may request a full refund within 7 calendar days of the date of your original payment. We do not require an explanation, and your request will not be questioned — simply reach out within the window described in Section 3.

2. Eligibility

To be eligible for a refund under this Policy:

• Your request must be made within 7 calendar days of the original payment date, as recorded by our payment partner, Razorpay;
• The payment must have been made directly through the DataVix Platform;
• The request must be made by the same person/account that made the original purchase.

You are eligible for a refund under this guarantee regardless of how much of the course you have watched within the 7-day window.

3. How to Request a Refund

To request a refund, email us at support@datavix.com with:

• The email address used for your enrolment;
• Your payment/transaction reference (from your Razorpay receipt or confirmation email); and
• The subject line "Refund Request".

We will acknowledge your request within 2 business days.

4. Refund Processing & Timeline

Once a refund request is approved, we initiate the refund through Razorpay to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refunded amount to reflect in your account or statement. Upon a refund being processed, your access to the course content and student dashboard will be revoked.

5. Exceptions & Non-Refundable Cases

The money-back guarantee does not apply, and we reserve the right to decline a refund, where:

• The refund request is made more than 7 calendar days after the original payment date;
• Your certificate of completion has already been issued (i.e. the course has been fully completed);
• We reasonably determine the account was used to download, record, or redistribute course content in violation of our Terms & Conditions;
• The account was suspended or terminated for breach of our Terms prior to the refund request;
• The payment was made using a discount, coupon, or bundled offer that is explicitly marked as non-refundable at the time of purchase.

6. After the 7-Day Window

Refund requests made after the 7-day window are evaluated on a case-by-case basis at DataVix's sole discretion (for example, in cases of a verified technical failure that prevented you from accessing the course). Submitting a late request does not guarantee approval.

7. Failed or Duplicate Payments

If you were charged more than once for the same enrolment due to a technical or payment-gateway error, or if a payment was deducted from your account but enrolment was not completed, contact support@datavix.com with your transaction details. Verified duplicate or failed-but-debited payments are refunded in full, regardless of the 7-day window, as these are not subject to the eligibility conditions in Section 2.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or card issuer, so that we can resolve the issue quickly. Initiating a chargeback for a payment that does not meet the conditions of this Policy may result in suspension of your account pending resolution.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will govern your refund eligibility for that purchase. Changes will be posted on this page with a revised "Last updated" date.